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Ticket Management System

Build a customer support ticketing platform with ticket creation, assignment, SLA tracking, escalation workflows, and reporting dashboard. Similar to Zendesk or Freshdesk.

10-12 weeks
5 Modules
Individual Project

Project Modules & Features

1Ticket Creation

  • Create support tickets
  • Ticket categories and types
  • Priority assignment
  • File attachments
  • Custom fields support

2Assignment & Routing

  • Auto-assignment rules
  • Team-based routing
  • Skill-based assignment
  • Load balancing
  • Escalation workflows

3SLA Management

  • SLA policy configuration
  • Response time tracking
  • Resolution time monitoring
  • Breach alerts
  • SLA reporting

4Communication

  • Internal notes
  • Customer replies
  • Email integration
  • Canned responses
  • Satisfaction surveys

5Reporting Dashboard

  • Ticket volume analytics
  • Agent performance metrics
  • Customer satisfaction scores
  • Trend analysis
  • Export to PDF/Excel